What has been promised by in-bound and out-bound telemarketers for years, but never delivered, is a database engine that is driven by natural teleconversation - rather than a system that inflicts simple questions, and demands facile responses .. all in a regimented order.
Simplicity Call Centre provides intelligence as you and your caller need it, and collects intelligence as you and your caller provide it, through a sophisticated integration with caller profile data.
Putting a great brain to work …
Simplicity Call Centre allows you to tap into all the knowledge your company has about a caller and their preferences. It enables 'dumb' teleoperators to conduct the call as the caller would expect of a company who may have known them, and had a relationship with them, for many years.
It means that the continued preservation of a client relationship is no longer dependent on the skill of a dedicated account manager. Because with Simplicity Call Centre, teleoperators can confidently communicate with a client - armed with the knowledge of the relationship of the past, and the wherewithal to continue the relationship into the future.
Simplicity Call Centre is the essential tool for companies wanting a Help Desk that can genuinely help, an Info Line that can genuinely provide information, or a Service Centre that can genuinely provide service.
Check these business benefits
- 'Intelligent' teleoperators
Simplicity Call Centre enables your call centre to take on dramatically greater responsibilities because teleoperators are forearmed with dramatically greater intelligence. - Quicker up-and-running speed
Simplicity Call Centre has been designed as an intuitive system, where teleoperators can instinctively discover information for themselves. They do not require months of rote training. Nor do they need to pre-learn oodles of just-to-get-started basics. - Superior client relationships
Simplicity Call Centre teleconverses in the way your caller wants to converse, and not the robotic way other systems and scripts demand. The caller can drive the call as they want to drive the call, and as a result, the call enhances ratherthan frustrates the relationship. - Powerful intelligence gathering
Simplicity Call Centre can pick up information from any of the company's resources, dynamically and real-time - from other teleoperators, from salespeople, from the web, from the shop front, or from wherever else your company is interacting with clients. That includes data, audio, images and video.
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