Configured for both Life Insurance, Automotive, Fire and General Insurance and Investment products - Brokers and Advisers related to each related customer party
- Contact Centre with Web Form integration providing
premium customer service opportunity - Multi Channel Multi Benefit Products supported enabling data warehouse of legacy product systems
- Segmentation for Strategic and Tactical communication programmes targeting related parties by relationship type. eg. Product Owners, Assured, Guarantor, etc
- Customer Interaction Studio
- Simplicity Analytics
- Simplicity On-Line
- Simplicity Organiser
National and Adviser driven Campaigns
Campaigns created that can be executed with dynamic product content using Mail, Email, SMS and Contact Centre either at National level or by individual Advisers or Brokers communicating in a controlled manner to
their own customers.
Advisers
Advisers can keep in touch with their customers using Simplicity 3G directly from their Windows PC, Windows Mobile or Blackberry (plus some Nokia, Sony and other supported handsets).
Events and Product launches
Invite Advisers and Brokers and key Channel customers to product events.
On Line Surveys all user created
> Surveys
> Lead Generation follow up
> Appointment Confirmation
> Profile Maintenance
Sponsorship
Invite customers with interests in sponsored events to the event or related functions. Using Simplicity Organiser customers can accept invitations online or via the Call Centre quoting their unique invitation code.
Contact Centre
State of the art contact centre technology provides Adviser/Broker support and Customer support enabling an agent to complete Legacy system, Simplicity Contact Centre and Web forms all from within one interface. Emails and SMS messages can be created and appointments generated
for both customers and Advisers/Brokers.
