Simplicity Shopping : Simplicity : CRM That's Simple

Simplicity Systems

eCommerce systems are most effective when they are simple.

Whether it is business to business on-line shops or consumer on-line shopping, registering for an event or course or simply downloading media clips or other material, Simplicity Shopping will provide a seamless simple to use environment with no unnecessary roadblocks to the fulfillment of an order.

This means a much higher conversion rate of browsers to purchasers, a decreased load on person-to-person customer interaction and most importantly the costs associated with
in-house eCommerce development and implementation are avoided.

On-line Shopping site fully integrated into Simplicity Enterprise CRM
Common Products available on-line and via the Simplicity Contact Centre order entry process
Multiple prices and currencies for products distributed internationally
Different outlets and multiple stocking points per product
Full inventory control
Order Merging of backorders and multiple orders into single shipment and invoice
Comprehensive sales and stock reporting
On-line credit card payments or on account payments
Variable automated pricing for customers eg. Members get special member rate
On-line customer order tracking and management
Integrated customer communication notifying customers of order status via emai

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Enterprise CRM

Simplicity CRM System provides you with a powerful, yet easily usable CRM engine, that records all in-bound and out-bound communication with the customer … enabling a greater understanding of their needs, and therefore facilitating a potentially more rewarding relationship.

Customer Interaction Studio

Simplicity Customer Interaction Studio provides a potent tool for the marketer who is comfortable operating in a sophisticated direct marketing environment.

Sales Force Automation

Simplicity Sales Force allows today's Handheld Business Devices to achieve real-time data processing required to replace representatives' laptops and remote users' desktops. Powerful, technology-in-you-palm is now a reality.

Call Centre

Simplicity Call Centre delivers on in-bound and out-bound features for telemarketers that have been promised for years, Call Centre is a database engine that is driven by natural teleconversation - rather than a system that inflicts simple questions, and demands facile responses.

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